Comprehensive Customized Monitoring
INetU's Client Support Center is a powerful tool that gives you hands-on access to your service. The Client Center offers in-depth views and historical data for Server Health Monitoring® and Application Availability Monitoring. Synthetic Transaction Monitoring allows you to define an actual path through your web application to monitor every five seconds for the success of the transaction. Server Notes™ gives you the ability to enter custom, step-by-step instructions for our support department so that we can restart or troubleshoot your custom or third party applications.
Server Health Monitoring®
With INetU's Server Health Monitoring® we check that every aspect of your servers is available and running. It includes more in-depth system checks than conventional monitoring systems, including checks for CPU usage, memory usage, disk space capacity, backup success, services, ports, and processes.
You can opt-in to performance alerts for email, phone, or pager. These alerts are completely customizable so that the right people are kept informed on all the right details. Historical data and trending information on system resources are available so that you have all of the tools to plan for your growth.
Application Availability Monitoring
Even if everything is running smoothly with your server hardware, your site may not be accessible to the public. Application Availability Monitoring allows you to set up a test page that returns a keyword. This keyword should be drawn from your database using your application. Having Application Availability Monitoring setup provides notice that the site is not responding, even in situations where everything else looks okay.
Synthetic Transaction Monitoring
Synthetic Transaction Monitoring is an advanced monitor that simulates actual transactions through your web application, for instance login, shopping cart, and ordering sequences. The success of these transactions is logged in the monitoring system and you are immediately alerted upon an unsuccessful attempt. You can even give us a preemptive configured troubleshooting sequence depending on which part of the transaction failed.
Server Notes™
You may have special instructions on how our support team takes care of your custom applications. Server Notes™ is INetU's exclusive system that allows you to set specific, step-by-step instructions for how to handle your applications. If there is an issue on one of your servers running a custom or third party application, INetU's support team will follow your custom instructions instead of our standard operating procedures.
We are able to go further than any other managed host in the troubleshooting process by having us run through your most common application troubleshooting fixes before you need to intervene. So go ahead, we're taking care of it!
