Customer Experience

INetU Proactive Support Is Watching Over Your Systems

Deep Expertise When You Need it.

At INetU, support is not only there just when you call or need our help, we are proactively watching your systems to ensure that potential problems are uncovered and handled before they impact your business.   Our expert support engineers are onsite, monitoring your systems 24x7x365 with certifications that matter. Whether it is answering your questions, monitoring your applications, evaluating security risks, responding to alerts or providing in-depth technical analysis, we are there when you need us even if you don’t know you do.  Our support team are filled with experts and certifications in technologies including: 


24 x 7 x 365

  • Our expert staff is always available, on-site and ready to help, whether you pick up the phone or create a ticket in our Client Center

  • No knowledge based resource sections providing canned responses like, “have you tried restarting your server yet?”.

  • You are always welcome to come share a whiteboard with us or we can come to you.

 

HIGHLIGHTS

Proactive Monitoring

Unlike many hosting companies, we do more than just make sure your server is on and your application is responding— we are constantly monitoring performance and availability data enabling us to handle any problems that may arise while predicting and preventing potential future issues before they impact your business.


Database Support

Whether you are leveraging all or some of the database technologies like clustering, mirroring, replication, and load balancing, we have a team of experts that can help you deliver your sites and applications without interruption.  Our experts are fully knowledgable in the products that run you rely on to run your business including MySQL, Microsoft SQL Server, Oracle, and VMware vSphere.

Client Center

At INetU, we believe that your time is better spent running your business, so we provide a single view  with the INetU Client Center for your entire environment, all in one place.  This enables you to manage, change and monitor your systems all in one place whether they are in our Gated Community Cloud, private cloud, dedicated servers or architected in a hybrid manner across all of our data centers.

Resource Center

Our Resource Center is a complete Cloud computing repository, provided free to INetU visitors and customers. All of the information found here has been provided by our experts in order to assist you in choosing a managed cloud hosting provider.

Why Choose Us?

  • 4 Locations Worldwide
  • World Class Support 24/7/365
  • Technical Experts
  • Operating Since 1997
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