Hybeam Incorporated was started in May of 2002 providing dialup Internet service to membership groups and organizations throughout the United States. The advantage that Hybeam offers compared to other dialup providers is that they pay a recurring commission for every subscriber that activates service with Hybeam.
Hybeam uses the web to allow online activations, email configuration and authentication. They also have many programs that their users can download for free such as spyware removal, anti-virus and personal firewall software.
Before Hybeam started, they met with INetU Managed Hosting as part of the process to determine the right host for their company. Once they got on board with INetU, Hybeam was provided with the equipment they needed, management of that equipment, monitoring of their servers for optimal performance and a backup plan that allows them to have assurance that they could recover from a catastrophe quickly. INetU's ongoing support has allowed Hybeam to focus on sales and marketing and not worry about their network.
Hybeam Incorporated has seen tremendous growth in the last couple of years. Once instance where working with INetU paid off was when the INetU team was able to determine that a simple upgrade would give Hybeam's customers more flexibility and additional speed. INetU's designed a new server, preloaded all of the necessary software, worked with Hybeam's staff to meet their schedule of when to move to the new server. INetU's technicians stayed available to assist during the entire process of moving all of their data to the new server. Because of the pre-planning their customers saw no downtime, and they received numerous calls remarking how much faster their service has gotten.
"If your Web site is important to you, the piece of mind from having good tech support is invaluable," explains Dimm. "We have been through two server upgrades, which means a lot of contact with tech support to get things 'just right' during the transition to new hardware. Both upgrades went smoothly thanks to INetU's willingness to work with us to optimize and customize the configuration for our needs."
Hybeam has been impressed with INetU on more than just one instance. "We have worked with sales for implementation and support has been professional, courteous and most of all knowledgeable," said Sonny Hunt, President of Hybeam Incorporated. "INetU took the time to understand our business and put together solutions that made sense."
