Allentown, PA – April 26, 2010 – In an economy driven by cost cutting and harsh operational decisions, one company continues to stand apart by putting the customer in the driver's seat:
INetU recently completed its sixth annual customer service survey, achieving a 96.2% overall satisfaction rate and earning a Net Promoter Score (NPS) of 53. NPS is determined by calculating the percentage of customers likely to recommend a company to others (promoters) minus the percentage of customers unlikely to do so (detractors). To date, INetU has not discovered a higher published NPS in the Managed Hosting space.
Some other key results from the 2010 client survey:
- 100% of respondents say that INetU's network performance meets or exceeds expectations.
- 94.8% of respondents are satisfied or extremely satisfied with their Chief Hosting Officer.
- 94.2% of respondents are satisfied or extremely satisfied with INetU's Support team.
"Our focus at INetU is to ensure we're exceeding our customers' expectations with personalized service." said Dev Chanchani, President of
INetU Managed Hosting. "The customer feedback we receive is key to improving our service offering. In an industry as fast-changing and competitive as ours, we need to stay tuned into our clients' needs if we want to keep thriving."
INetU has sent annual satisfaction surveys since 2005, and has earned a client satisfaction rating of 95% over that time. They consistently receive high customer satisfaction scores and continue to invest in making online business successful. The 2010 survey results are based on a 22.7% response rate.
Net Promoter Score is a metric devised by Frederick F. Reichheld, and was popularized by his 2003 Harvard Business Review article "The One Number You Need to Grow."
INetU is a leading managed hosting and cloud provider serving businesses worldwide. Dedicated to building long-term relationships with its clients, INetU provides secure, high performance and reliable hosting for enterprise websites and Internet centric applications. INetU is all business, expertly providing compliant solutions for e-Commerce, Healthcare, Financial Services, SaaS, Web Development, Education, Government, Consulting and more. With domestic and international datacenters, INetU has the global reach and the flexible business hosting options needed to empower your success. INetU is PCI, SSAE 16 Type-II (formerly SAS 70), ISAE 3402 and Safe Harbor compliant. To learn more, visit
www.inetu.net.